Frequently Asked Questions
What is the return policy?
All items are final sale.
Are the event spaces open to the public?
Our LOFT and SPEAKEASY spaces are set up as private spaces that are available for rent. For any inquiries, please email hayley@levelssf.com for all information regarding our event spaces.
When will I get my order?
We work quickly to fulfill all orders during store operating hours. We offer different shipping options including basic shipping (3-5 business days) and expedited shipping (1-2 business days). With over $350 we offer free basic shipping.
Are your products authentic?
We work closely with all of our featured brands and source our products directly from the brands. Any further detailed questions about the authenticity of our featured products, please email management@levelssf.com.
How do I stay up to date on events and new product?
To best stay informed on all that goes on at LEVELS, please sign up for our newsletter and follow our socials, @levelssf, for all up to date products and future events.